Warranty Claim

Thank you for shopping at www.redsprings4x4.com.my operated by Red Springs Sdn Bhd. The following terms & conditions are applicable for any products that are purchased with our company.

WARRANTY CLAIM POLICY TERMS & CONDITIONS:

You are entitled to replace your products if the product has lost its intended functions due to manufacturing defects only and within the permitted Warranty period for each product category.
The starting date of the warranty is from the date on which You received the Goods or when the Goods are installed onto your vehicle by our authorised dealers. Warranty may be void should the Goods are installed by non authorised dealers / workshops / individuals.
Warranty coverage period for different range of products please refer to #APPENDIX 1 & #APPENDIX 2 table.
No extra changes will be incurred for the Warranty Claim process should the products are found to have manufacturing defects only within warranty period. Warranty covers only on products sold by our company and do not cover other products that are not sold by our company.
Warranty does not cover the products’ external visual or surface damage caused by normal wear and tear of products caused by installation by authorised dealers or from daily use of products.
Goods under the below conditions shall void the warranty of products:
1. Faulty goods found to have been used in conditions that have exceeded the products’ design specification; used in any competitive events ie. racing or such similar events; experimental purpose; used beyond the products’ intended use under normal daily driving conditions.
2. Products found to have not been purchased either directly from our company or not purchased directly from our authorised re-sellers or dealers.
3. If the vehicle’s ownership have been changed to a new owner, products’ warranty cannot be transferred to the subsequent new owner(s) of the vehicle.

APPENDIX 1
No.	Product Category	Series Code	Brand	3 Months	6 Months
1	Front Steel Bumper	RS-AM103	HAMER		•
2		RS-AM104	HAMER		•
3		RS-AM105	HAMER		•
4		RS-AM106	HAMER		•
5		RS-AM109	HAMER		•
6	Front Nudge Bar	RS-AM102	HAMER		•
7	Rear Steel Bumper	RS-MX201	HAMER		•
8		RS-MX202	HAMER		•
9		RS-MX203	HAMER		•
10		RS-MX204	HAMER		•
11		RS-MX206	HAMER		•
12		RS-MX207	HAMER		•
13		RS-MX208	HAMER		•
14	Sprot Roll Bar	RS-HR1601L	HAMER		•
15		RS-HR1602	HAMER		•
16		RS-HR1701	HAMER		•
17		RS-HR1801	HAMER		•
18		RS-HR1901	HAMER		•
19		RS-HR1902	HAMER		•
20	Side Step	RS-SM102	HAMER		•
21	Side Step	RS-SM103	HAMER		•
22	Roof Rack	RS-HR120	HAMER		•
23		RS-HR121	HAMER		•
24		RS-HR151	HAMER		•
25		RS-HR152	HAMER		•
26		RS-HR154	HAMER		•
27	Skid Plate	RS-SKD	HAMER		•
28		RS-SKD2	HAMER		•
29		RS-SKD3	HAMER		•
30	Tyre Rack	RS-HR130	HAMER		•
31	Others Accessories	-	HAMER		•

APPENDIX 2
No.	Product Category / Series	Part Name	Brand	1 year / 20k km	2Year / 40k km	3 Years / 60k km	4 Years / 70k km
1	RS-HDT4	Absorber, Front	RS		•
2	RS-HDT4	Absorber, Rear	RS		•
3	RS-GT46	Absorber, Front	RS		•
4	RS-GT46	Absorber, Rear	RS		•
5	RS-PRO60	Absorber, Front	RS		•
6	RS-PRO60	Absorber, Rear	RS		•
7	RS-PRO2.0	Absorber, Front	RS		•
8	RS-PRO2.0	Absorber, Rear	RS		•
9	RS-Comfort Leaf Springs	Leaf Spring	RS			•
10	RS-Extended Upper Control Arm	Upper Control Arm	RS		•
11	RS-Add_On_Leaf Kit	Leaf Spring	RS				•
12	RS-Extreme Kit	PU Bushing	RS		•
13	RS-Extreme Kit	Greaseable Shackle Kit	RS		•
14	RS-Raised Height Coil Spring	Coil Springs (Lifted Height)	RS		•
15	RS-Comfort Coil Springs	Coil Springs (OEM Height)	RS		•
*Remarks: All suspension products “Rubber or Rubber-bonded metal” bushings are subjected to 1 year / 20k km warranty, whichever comes first. Surface coating damage or surface rust due to normal wear & tear are not covered.

CONTACT US:

If you have any further questions about our Warranty Claim & Exchange Policy, please contact us via email: warranty@redsprings.com.my